Returns Policy
At Christ Lives, we want you to be confident in your purchase. If something isn’t right, we offer 30-day returns on eligible items.
30-DAY RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be unworn, unwashed, unused and in its original condition with all original tags attached.
Items showing signs of wear, washing, stains, odours, damage or alteration may not be accepted, except where applicable consumer law gives you a right to a remedy.
SIZING & CHANGE OF MIND
Please review our size guide and garment measurements carefully before purchasing, as customers are responsible for selecting the correct size.
Eligible items may be returned within 30 days of delivery for a change of mind or incorrect size selection. Return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, damaged or you receive the wrong item, please contact us with your order number and photos of the issue.
We’ll assess the issue and provide an appropriate remedy, which may include a replacement, refund or other remedy as required by applicable consumer law.
SALE ITEMS
Unless stated otherwise, sale items may be returned under our standard 30-day returns policy.
Items clearly marked Final Sale are not eligible for change-of-mind returns, except where you have a right to a return or other remedy under applicable consumer law.
INTERNATIONAL ORDERS
Christ Lives ships internationally, including to Australia, New Zealand, the United States, Canada and the United Kingdom.
Our 30-day returns policy is provided in addition to any rights you may have under the consumer protection laws applicable to your purchase. Nothing in this policy is intended to exclude, restrict or modify rights that cannot legally be excluded.
HOW TO START A RETURN
To request a return, contact us at contact.christlives@gmail.com
Name, order number, item(s) being returned and reason for return.
Once your return has been approved, we’ll provide instructions for sending your item back.
Please do not send a return without contacting us first.
REFUNDS
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Unless required otherwise by applicable law, original shipping charges are non-refundable.
QUESTIONS?
For any questions regarding returns, contact us at:
contact.christlives@gmail.com